Wait until the end of the day or when no one is in your branch to listen to this recent shop of Bank of America. We were trying to get a mortgage loan rate. After spending over 3 minutes in the messed up world of the BofA automated phone system trying to get a real person, we finally did… AND… the person wasn’t much better! She transferred us to voice mail that said they were closed and it was only 3:28pm, talk about banker’s hours. We can’t make this stuff up. Before pressing the “play” button to listen to this shop, understand, these are 5 minutes you’ll never get back.