After reviewing several scores over the past few days we’ve found a common thread. Of the branches and teams that failed to meet standard on phone shops and those that struggle to get cross-sells and those that rarely if ever
Read more →Here’s another great article on the value of the relationship. Community bankers really need to get this. Here are a few of our favorite points in the article… Cultivate an over the top customer service culture. In our words… a
Read more →What are you doing differently this year? If your branch deposits and net checking accounts are not growing annually by 15% then some changes should be made. If you’re not scoring consistently over 120% on your phone shops then changes
Read more →We’ve had discussions about being a “life giver” on some of our recent webcasts. Whether you have been on one of these webcasts or not, if you haven’t implemented a plan for giving to your advocates you need to begin
Read more →We came across this article about “Stupid, Inc.” telling about some of the stupid things companies do to turn away loyal customers. Click the link below to read the article. We see this all the time in banks as well
Read more →This is another clip of Nolan from a recent management meeting. As a manager, you can’t allow your branch to miss the “layups”, the easy cross-sells. You can’t allow your branch to give just “good” service instead of truly remarkable
Read more →One of the things we hear working with different organizations is the comment… “You’re really not showing us anything new. These are common sense, basic things.” While we agree that many of the things we recommend and train on are
Read more →Want to become more organized? Make a “Stop Doing List”. The reason for this list is to identify your most significant roadblocks to becoming more organized and reaching your goals. Everyone wastes time but the best employees and managers have
Read more →We couldn’t begin to tell you how many times over the years we’ve heard leaders, managers and employees say these words… “It’s different here”. It’s the universal excuse for not being remarkable and not implementing an advocate culture. When leaders
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