Quick, name your top 3 advocates! If you hesitated, that’s not good. Your top 3 should always be top of mind. They are the customers that have sent you the most (profitable) business this year. Take some time over the
Read more →Have you ever heard the the saying… “The last thing you do is the most important thing you do”? I can’t tell you how many movies I’ve watched over the years that were quite good, up until the last thing.
Read more →They key to a successful business is having a network of Advocates singing your praises. It’s called word of mouth marketing and it works every time it’s implemented. One aspect often neglected in an Advocate Culture is making yourself an
Read more →This is the time of year that leadership will often make decisions that may upset even the most engaged managers. Under no circumstance should you ever express your concerns in front of your direct reports. It is only acceptable to
Read more →The future of banking is mobile banking! Mobile banking is the ability to perform the majority of banking transactions over a mobile phone. The primary benefits of mobile banking are: Convenience Transactions are completely portable and do not require an in-person
Read more →“How did you hear about us?” That’s it. That’s the question. Every employee that opens accounts at your bank should be asking this question of all new customers. If an existing customer is opening a new account, the employee should
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