Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has
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Grow your bank at least 10% per year with an effective Loan Acquisition Strategy With the right approach to loan acquisition, significant loan growth and bank growth is going to occur. Unfortunately, many community banks take a backward approach to the
Read more →My wife called our bank at 9am the other morning and no one answered the phone. She called back a little later and someone answered after the 15th ring. This is not uncommon when calling this bank. Once she reached
Read more →I remember the scene in Miracle on 34th St. where the Santa Clause tells a parent to visit a competing store for a product because it’s cheaper and of a better quality there. Hey, it’s all good in a Christmas
Read more →We don’t have anything really new to bring up today, but as we’re talking to different banks this week we are stressing the importance of getting back to the basics of building your business. It seems that many people want
Read more →Most serious businesses and business people work by appointment. Need to see an attorney? You better have an appointment. Need a massage? Make an appointment. Have a toothache? Take a tylenol and call for an appointment. And then you have
Read more →We hear comments all the time from bankers that “we love our customers” or “we care” or “we give great service”. But what do you really think of your customers? Your actions often tell the real story. We’ve written a
Read more →Branch Managers and Officers… Take 40 seconds to listen to this audio clip of Nolan speaking to a group of branch managers about “showtime” on the busiest days of the month. If you’re a branch manager or a loan officer,
Read more →One of the biggest obstacles to moving any organization forward is dealing with the old guard and the new guard. The operative word here is “guard”. The old and new guard are guarding their own way instead of the best way. You
Read more →We’ve had discussions about being a “life giver” on some of our recent webcasts. Whether you have been on one of these webcasts or not, if you haven’t implemented a plan for giving to your advocates you need to begin
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