Implementation is the key to excellence We recently came across a very good article about the excellence of Mike Krzyzewski and Steve Jobs. While many people like reading about the excellence and uniqueness of successful people, most just stop short of
Read more →If asked, most employees in most organizations will confirm that communication is the top issue they struggle with. Whether it’s gossip, not following the chain of command or the infamous “meeting after the meeting”. These are the types of things that
Read more →Being an effective meeting participant. We almost didn’t write this article because it seems much too obvious and way too basic. Many of us attend multiple meetings a day and have been doing this for years. You’d think we would
Read more →We’ve been seeing a few commercials lately from Hotels.com featuring a colorful character named “Captain Obvious”. His objective… you guessed it, stating the obvious. The more we see this character the more we’re thinking he’s desperately needed in the banking
Read more →This short clip of a State Farm commercial makes the point… It must be true if it’s on the internet! As silly as this is, it’s kind of sad, the stories some people will believe that are on the internet
Read more →Are you sending an email when you should have just called the person? Are you sending a text when an email would have been more appropriate? Do you call when a text would have worked? How you choose to communicate,
Read more →Here’s a phrase to always keep in mind… “Don’t expect what you’re not giving.” It’s probably not the most popular phrase or widely accepted phrase in the entitlement culture we live in today, but it’s very accurate. Typically, most people expect
Read more →We’ve discussed the chain of command on many occasions and the discussion is well warranted. A great deal of destruction to your organizational culture can take place when a few loose links with loose lips do their magic in organizational
Read more →My partner, Nolan Knight, often tells the story of his daughters spending hours building a playhouse out of gym mats and how his 3-year old son can tear down their work within seconds. The moral of the story is that
Read more →Most community bankers, when asked what makes them different from the regional and national banks, will tell you their personalized service is the difference. That may be the case with some community banks, because we know a few of those,
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