Trying to think of that perfect Christmas gift for your best business customers? Have you already sent a nicely decorated basket of assorted cheeses, meats and crackers or maybe an awesome can of flavored popcorn? The thought may be in
Read more →My wife called our bank at 9am the other morning and no one answered the phone. She called back a little later and someone answered after the 15th ring. This is not uncommon when calling this bank. Once she reached
Read more →Most community bankers, when asked what makes them different from the regional and national banks, will tell you their personalized service is the difference. That may be the case with some community banks, because we know a few of those,
Read more →We hear comments all the time from bankers that “we love our customers” or “we care” or “we give great service”. But what do you really think of your customers? Your actions often tell the real story. We’ve written a
Read more →Bank of America has been losing 18% of its checking accounts annually according to CEO Moynihan. Other large banks are in the same position. If your bank is not growing the number of net checking accounts by 15% a year
Read more →Over the past 30 days we have been directly or indirectly involved in the development of several bank strategic plans. The first thing you notice is how many of last year’s objectives were not met. The next thing you notice
Read more →> Still refuse to use a cell phone? This “email” stuff is a fad, I’m sticking with the fax machine! Still playing 8-track tapes instead of mp3’s? Wi-Fi and High-Def… what’s that? If my customers want it they’ll ask for
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