Community banks losing their competitive advantage? Ask most community banks what separates them from the competition or the big banks and the typical answer is “our service” or “our people”. Regardless of the answer or how your bank feels about its service,
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Looking forward to a great 2016 It’s been a great year at SCMG and we’d like to say thank you to everyone that has commented, shared and followed our blog. This week we are sharing our top 5 blog posts
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Did that really happen? We deal with a large number of banks and bank employees throughout the year and we’re always amazed at some of the things we see from community banks. We expect craziness at the big banks! But
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Customers are watching and making assumptions One of our team members had an interesting experience when visiting his community bank the other day. This is what he saw… When going to the drive-thru of my community bank the other day I noticed a
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It sticks out like a sore thumb Lazy, crazy, and stupid exists in all banks. That’s an undeniable fact. Everyone knows it, but few are willing to point it out, because in reality, many of these types of employees are managers,
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Forget the Millennials, fix the selfie mentality in your culture One could argue that the selfie was first introduced by Narcissus in Greek Mythology as he admired and fell in love with his own reflection in a pool of water. This same narcissistic,
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North Alabama Banks – Customer Service Ranking Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. In our most recent North Alabama Customer Service survey, we were able
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Most community banks have two cultures and don’t even know it So often community bankers spend time worrying about the competition. How do we beat the big banks? How do we keep up with their resources and technology? They worry about other community
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Think it. Say it. Believe it… But Implement It? For the past 20 years we’ve heard community bankers tell us, “What you’re saying is pretty basic”. What is it that we are telling them? We’re telling them to implement an incentive plan
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Basing your strategic plan on the feelings of a 25 year old? We read articles every week about the demise of the bank branch network and the future of technology in the banking world. While much of this is based on
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