Starting April 21st, Your Organic Traffic Could be in Jeopardy While there are very few people who click beyond page 1 of search engine results to find what they’re looking for, the vast majority of searchers will rarely make it
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Many employees are misquoting, misstating, and misinforming For 20 plus years, we’ve conducted thousands of telephone mystery shops with hundreds of hours of recorded calls. What we’ve found is that well over 75% of bank employees are out of compliance when
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Setting the stage for a successful call program in your Community Bank We’ve successfully implemented call programs in community banks for over 20 years. When done right, you can increase your core deposits, build on current relationships and create a
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Why are 80% of community bank accounts not making money? New regulation is consuming valuable time and money from community banks, putting many in survival mode. While it’s critically important to spend the time and assets on regulation, many community
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Leadership excuses are killing your “Relationship Based Culture” Should a leader be feared or loved? Are leaders made or born? Wherever you stand on these questions, none of it matters when it comes to making excuses. The leader that lives by the
Read more →It’s always interesting to see if a community bank’s brand matches it’s customer experience. It’s very easy to post a statement on a website with grand claims as to who you are as an organization. In fact, 95% of community bankers will
Read more →90% of all leaders and managers seem to be hopelessly looking for that proverbial, silver bullet that will solve all problems while at the same time, magically produce record profits within the next three tmonths. After that, they’re off to the
Read more →Our last post was about relationships so we figured we’d stay on the same track for this post. The latest news we’ve read states that there are over 1.35 billion monthly active users on Facebook. And if you look up
Read more →Most community bankers, when asked what makes them different from the regional and national banks, will tell you their personalized service is the difference. That may be the case with some community banks, because we know a few of those,
Read more →Most serious businesses and business people work by appointment. Need to see an attorney? You better have an appointment. Need a massage? Make an appointment. Have a toothache? Take a tylenol and call for an appointment. And then you have
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