Customers are watching and making assumptions One of our team members had an interesting experience when visiting his community bank the other day. This is what he saw… When going to the drive-thru of my community bank the other day I noticed a
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North Alabama Banks – Customer Service Ranking Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. In our most recent North Alabama Customer Service survey, we were able
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Think it. Say it. Believe it… But Implement It? For the past 20 years we’ve heard community bankers tell us, “What you’re saying is pretty basic”. What is it that we are telling them? We’re telling them to implement an incentive plan
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Perfection isn’t necessary in the banking world of mediocrity We don’t live in a world of lolly pops and fairy tales. As much as some community bankers long for the perfect convergence of having the highest deposit rate and the lowest loan
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Greater New Orleans banks- Customer Service Ranking Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. Here is our latest survey of banks in the Greater New Orleans area
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The best of the best of the best! This is the big lie in community banking… We’re the best! Ask most community bankers about their bank, their people and their service and you will be told they provide the best service
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The rise of the machines in community banking Robotics have been commonplace in manufacturing for quite some time. Automation and technology have driven much change in banking over the past decades. Now we see that actual robots or “humanoids” have entered
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Generation stereotypes and your community bank There have been so many articles and blogs written recently on how to win the millennial banking business or how to change your bank to fit the desires and needs of the millennials. Just google “millennials
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A bird’s eye view of your customer reality Every single day for the past month a little bird has been pecking at the front door of my house. He’s actually pecking on a shiny metal plate attached to the door. It’s
Read more →It’s always interesting to see if a community bank’s brand matches it’s customer experience. It’s very easy to post a statement on a website with grand claims as to who you are as an organization. In fact, 95% of community bankers will
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