We’ve talked in previous days about finding out what your customer values. What’s most important to your customer in a banking relationship. When we conduct phone shops it’s very rare to have an employee ask more that two profiling questions.
Read more →Take 90 seconds to listen to this audio of Nolan Knight discussing the number one expectation you should have, as a manager, of your employees.
Read more →Who are “They”? If you don’t know who “They” are and you don’t know how to identify “Them”, nothing will ever change. You’ll see the same growth or lack of it, the same issues, the same excuses. Take 5 minutes
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