Is Managing Kicking You in the Head? Managing can be one of the most rewarding positions in a bank and in any organization. Building successful teams, coaching employees to achieve more than they thought possible, and creating a great place
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Timing is everything There’s a reason for the popular phrase, Timing is everything. Saying happy birthday or anniversary, means so much more on the actual day. Paying bills on time certainly matters. When it comes to managing, timing can be
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A Perfect Opportunity for Your Bank to be Exceptional One of our mystery phone shoppers called a community bank somewhere in South Carolina a few days ago and was greeted with an automated phone message stating the following… “Thank you
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Disengagement is the enemy One of the greatest threats to the continued success and growth of your community bank is when the best employees, move from a point of being fully engaged in the culture and vision of your bank
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Looks matter Beauty may only be skin-deep but looks matter. We all know when something looks right and we know when something doesn’t look the way it should. Going to church in your swimsuit is generally not a good look
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3 Time Wasters Disguised As Work These days it seems everyone is busy and there’s just not enough time in the day. Unfortunately, the last time we checked, a day still has the same number of minutes as it had 100
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Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has
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Where do we stop? This is the time of year many people and organizations begin to think about the coming new year. It’s a time of resolutions, optimistic business plans, and revamped initiatives. There’s nothing wrong with New Year’s resolutions
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Getting more work done at work It seems like we’re hearing more and more these days about work-life balance as if there is some sort of a national crisis of people working too hard. In our opinion, that’s not the problem. The
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You have four options We have worked with and coached leaders at all levels in community banks and other organizations for over 25 years and have come across the leader without followers more times than we care to count. This
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