This post is to all of the leaders and senior executives… If you think your phones are handled well based on what you hear walking through the lobby, you better think again. Try having one of your friends call your
Read more →This is an article you really need to read, especially if you are or ever want to be a manager or leader. How to Deal With Problem Employees: Fire Them!
Read more →An interesting survey from Career Builder found that 1 in 4 new managers say they are unprepared to do their job. 58% said they have received no management training. We also know that over 90% receive no ongoing management coaching.
Read more →It never ceases to amaze us how managers and leaders will change systems, processes, goals or expectations in order to get a different and more positive result from the same employee in the same job. Until an employee is held
Read more →Great article on Jack Welch, former CEO of GE… Here are a few of our favorite lines from this article. “We played business like it was a sport, you make a game of it, you field the best team and
Read more →I had breakfast this past weekend at a place called Hub City Diner. I always enjoy eating there because the food’s great and the service is remarkable. Right when you enter you’re greeted by a few different employees, all with
Read more →Are you getting tired of the weekly scoring meeting? If you answered yes, then be careful because you may not quite “get it”. We’ve been hearing excuses and complaints for over 15 years about weekly scoring meetings. These are the
Read more →What are you doing differently this year? If your branch deposits and net checking accounts are not growing annually by 15% then some changes should be made. If you’re not scoring consistently over 120% on your phone shops then changes
Read more →We came across this article about “Stupid, Inc.” telling about some of the stupid things companies do to turn away loyal customers. Click the link below to read the article. We see this all the time in banks as well
Read more →Have you ever had the sense or feeling that someone is watching you? Maybe you’re having a “bad hair day” and you feel like all eyes are on you. Or maybe you’re the one doing the watching, when you’re at
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