What are your goals for 2011? If they aren’t written down and readily available for you to review on a regular basis then you really don’t have goals. You might have a wish list or dreams, but you don’t have
Read more →We’ve made the statement in the past that one shouldn’t assume. However, we also know that there are instances where you can make a pretty safe assumption. For example if you jump out of a plane without a parachute, it
Read more →It’s sad in the banking industry when we’ve come to the point of having survey questions that want to know if people are “not unhappy” with their bank. In a recent Harris Poll it was found that 41% say their
Read more →One of the things we hear working with different organizations is the comment… “You’re really not showing us anything new. These are common sense, basic things.” While we agree that many of the things we recommend and train on are
Read more →We couldn’t begin to tell you how many times over the years we’ve heard leaders, managers and employees say these words… “It’s different here”. It’s the universal excuse for not being remarkable and not implementing an advocate culture. When leaders
Read more →Take a few minutes to watch this video of Andy Andrews “Burn the Boats”. This video can apply to all areas of life. As you watch it, think about your commitment to your company and your career. We talk a
Read more →Bank of America has been losing 18% of its checking accounts annually according to CEO Moynihan. Other large banks are in the same position. If your bank is not growing the number of net checking accounts by 15% a year
Read more →This is the time of year that leadership will often make decisions that may upset even the most engaged managers. Under no circumstance should you ever express your concerns in front of your direct reports. It is only acceptable to
Read more →If you think Bank of America is your competition then maybe you’re as bad as they are. We do tons of shops and with many of the big banks it’s usually the same. They’re horrible on the phones and they
Read more →Be professional on the telephone starting now!Do you wonder why your latest marketing campaign flopped? Why that new product didn’t take off? Why that new branch isn’t meeting expectations? News Flash! It’s the way you answer your phones. It’s the
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