Take two minutes to listen as Nolan explains the importance of focusing on just 10% of your customers to grow your deposits by 30%.
Read more →One of the easiest and most valuable things you can do as a manager is to recognize an employee for a job well done. You should be looking for specific things you can recognize an employee for on a daily
Read more →This post is to all of the leaders and senior executives… If you think your phones are handled well based on what you hear walking through the lobby, you better think again. Try having one of your friends call your
Read more →This is an article you really need to read, especially if you are or ever want to be a manager or leader. How to Deal With Problem Employees: Fire Them!
Read more →Here are five of the most common mistakes we see managers make. These mistakes hurt team and organization performance, team unity and limit the positive impact of each employee and manager to the bottom line of the company. These mistakes
Read more →I was told of a situation this week that recently occurred at a doctor’s office. What made the situation interesting is that I know all the people involved. Here’s what happened… A person needed to set up an appointment to
Read more →We often assume customers are price-sensitive when 85% of them are not. Sadly, we’ve trained many of those 85% to be price-sensitive by being too quick to negotiate rates, by offering less than remarkable service and by not building relationships.
Read more →An interesting survey from Career Builder found that 1 in 4 new managers say they are unprepared to do their job. 58% said they have received no management training. We also know that over 90% receive no ongoing management coaching.
Read more →It never ceases to amaze us how managers and leaders will change systems, processes, goals or expectations in order to get a different and more positive result from the same employee in the same job. Until an employee is held
Read more →After reviewing several scores over the past few days we’ve found a common thread. Of the branches and teams that failed to meet standard on phone shops and those that struggle to get cross-sells and those that rarely if ever
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