We’ve just finished scoring phone shops for several banks. It’s always interesting to see the competitor shops and how poorly they do. It’s also interesting to see how some of the branches we work with consistently score above the expected
Read more →Great article on Jack Welch, former CEO of GE… Here are a few of our favorite lines from this article. “We played business like it was a sport, you make a game of it, you field the best team and
Read more →Take two minutes to listen as Nolan explains the role of the manager in moving your corporate culture forward.
Read more →Take a minute to read this article (see link below) from the Wall Street Journal. The “big banks” are targeting your checking accounts. After reading the article and the deals the big banks are offering, ask yourself the question… Why
Read more →I was asked this question in an executive management meeting yesterday. The answer is: Immediately, regardless of experience! Body language indicated that this answer was not believed by at least 7 of the 11 managers present. I explained that when promoting
Read more →I had breakfast this past weekend at a place called Hub City Diner. I always enjoy eating there because the food’s great and the service is remarkable. Right when you enter you’re greeted by a few different employees, all with
Read more →Are you getting tired of the weekly scoring meeting? If you answered yes, then be careful because you may not quite “get it”. We’ve been hearing excuses and complaints for over 15 years about weekly scoring meetings. These are the
Read more →What are you doing differently this year? If your branch deposits and net checking accounts are not growing annually by 15% then some changes should be made. If you’re not scoring consistently over 120% on your phone shops then changes
Read more →We’ve had discussions about being a “life giver” on some of our recent webcasts. Whether you have been on one of these webcasts or not, if you haven’t implemented a plan for giving to your advocates you need to begin
Read more →Have you ever had the sense or feeling that someone is watching you? Maybe you’re having a “bad hair day” and you feel like all eyes are on you. Or maybe you’re the one doing the watching, when you’re at
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