Nolan Knight Archives - Do You Get It?

Management Kicks

On September 11, 2018 / corporate culture, leadership, Management, Nolan Knight, SCMG, Scott Sensat

Is Managing Kicking You in the Head? Managing can be one of the most rewarding positions in a bank and in any organization. Building successful teams, coaching employees to achieve more than they thought possible, and creating a great place

A Stupid-Free Zone

On July 2, 2018 / Community Banks, corporate culture, Employee Engagement, Human Resources, Management, Nolan Knight, SCMG, Scott Sensat, Sheila Keller

Stupid is real and it’s all around us We have gun-free zones and safe zones. Why not a Stupid-Free Zone? We previously wrote a popular article called, “You Can’t Fix Lazy, Crazy, and Stupid“ and we stand by it. So

How Is Your Management Timing?

On June 12, 2018 / Coaching, Human Resources, leadership, Management, Motivation, Nolan Knight, Scott Sensat, Sheila Keller

Timing is everything There’s a reason for the popular phrase, Timing is everything. Saying happy birthday or anniversary, means so much more on the actual day. Paying bills on time certainly matters. When it comes to managing, timing can be

Creating a Culture of Excellence

On April 4, 2018 / Communication, Community Banks, corporate culture, Human Resources, Nolan Knight, SCMG, Scott Sensat, Sheila Keller, Status Quo

Implementation is the key to excellence We recently came across a very good article about the excellence of Mike Krzyzewski and Steve Jobs. While many people like reading about the excellence and uniqueness of successful people, most just stop short of

Product Training? Just Google It!

On March 13, 2018 / Community Banks, Customer Service, Nolan Knight, SCMG, Scott Sensat, telephone shops, Training

More Training and a Google Search Isn’t the Answer We recently conducted a phone shop on a community bank, asking about their current credit card promotion. When inquiring about the features on the account, we got a very interesting response.

Are Your Customers Seeing Beyond The Trees?

On February 28, 2018 / Coaching, Community Banks, Customer Service, Employee disengagement, Management, Nolan Knight, SCMG, Scott Sensat, Training

You can’t see the forest for the trees We often hear this old saying when being reminded to step back and look beyond the trees for a real perspective on a problem or situation. But there’s another way to look

We Treat You Like Family… The Black Sheep Treatment

On February 21, 2018 / corporate culture, Customer Service, leadership, Nolan Knight, relationship banking, SCMG, Scott Sensat, Sheila Keller, Telephone Mystery Shop

A Perfect Opportunity for Your Bank to be Exceptional One of our mystery phone shoppers called a community bank somewhere in South Carolina a few days ago and was greeted with an automated phone message stating the following… “Thank you

10 Looks To Avoid In Banking

On January 30, 2018 / branding, Community Banks, corporate culture, Employee Engagement, Human Resources, leadership, Management, Nolan Knight, SCMG, Scott Sensat, Self Improvement, Sheila Keller

Looks matter Beauty may only be skin-deep but looks matter. We all know when something looks right and we know when something doesn’t look the way it should. Going to church in your swimsuit is generally not a good look

Fake Work Is Wasting Time In Your Bank

On January 23, 2018 / Employee Engagement, leadership, Management, Meetings, Nolan Knight, SCMG, Scott Sensat, Sheila Keller

3 Time Wasters Disguised As Work These days it seems everyone is busy and there’s just not enough time in the day. Unfortunately, the last time we checked, a day still has the same number of minutes as it had 100

Two Reasons Your Outbound Calling Program Isn’t Working

On January 17, 2018 / Bank, Business Development, call program, Community Banks, leadership, Management, Nolan Knight, Scott Sensat, Sheila Keller

Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has

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