I had a friend call me today to ask where I bank. He knows I work in the banking industry and he thought I might refer him to someone. His current bank is a community bank in my hometown of
Read more →Have you ever wondered if you’re a great employee? Do you know what one looks like? Most often you can spot a great employee not because he tells you he’s great but you can spot the great ones by what
Read more →We came across this article (see link below) about Apple CEO, Steve Jobs on Vision and Leadership. It wasn’t mentioned in the article but you can also add this into the mix… Implementation. There is no doubt that Jobs knew
Read more →We hear stories every week of sales occurring after multiple contacts by the employee. Sales occurring 2 weeks to 2 years and longer after the initial contact. We also see countless contacts made with no follow up and those same
Read more →We came across this article titled the Top 10 Reasons for Roller Coaster Sales Performance and thought it hit home with managers and employees as to why you may not be hitting your sales goals or expected minimum performance standards
Read more →We read a blog post the other day by Seth Godin titled “Easy vs Do-able vs Impossible“. When it comes to setting goals and expectations we’re not seeing anyone try for the impossible which is a good thing, but sadly
Read more →Deposit acquisition… That’s what the banks want. They pay trainers with all the latest techniques and recycled sales ideas, they buy complex and fancy customer management systems and mostly they talk about what they are going to do to gain
Read more →Wait until the end of the day or when no one is in your branch to listen to this recent shop of Bank of America. We were trying to get a mortgage loan rate. After spending over 3 minutes in
Read more →80% of sales people make contact and recommend a product to a potential customer just one time. 80% of potential customers don’t buy the product until the fifth contact. There’s a disconnect here. Want to increase sales? Start following up
Read more →We’re sure you never receive employee complaints and as an employee we’re sure you don’t complain. However, when complaints do arise, maybe we can all learn from the folks at despair.com. When addressing employee complaints they use the “It could
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