After literally thousands of phone shops, we are convinced that well over 50% of bank employees don’t want new customers. In fact, many employees will actually discourage potential customers from coming in to their branch by either being flat out
Read more →Read this article on how social media like twitter and facebook can impact your business. You’ve heard from us countless times about word of mouth marketing. Comments on social media sites can be like word of mouth on steroids. Most
Read more →It’s amazing how many lazy workers there are in the current economic environment. It’s even more amazing that so many managers and companies put up with lazy people on staff. How do they get away with it? Bamboozling the Boss:
Read more →Who needs a coach? If you’re a manager, you need to coach. Remarkable employees seek out coaches. Remarkable executives have coaches. Take a minute to read the article linked below. Do you get it? Many People Coach; Few Are Coaches
Read more →A few days ago I had to place an order for 500 printed t-shirts for a political campaign. To a small local business that’s a pretty good size order, not to mention likely future orders. Guess what I did? I
Read more →Check out the link below to an article “Top 6 Workplace Etiquette Blunders“. These seem obvious but many just don’t get it. This is a great read for any employee. Be honest with yourself and make the needed changes. Top
Read more →Take two minutes to listen as Nolan explains the importance of focusing on just 10% of your customers to grow your deposits by 30%.
Read more →What? A customer moves her banking and investment business because of a remarkable job on the phone? For those of you who don’t think the phones are a big deal, listen to this hero story of an employee driving in
Read more →One of the easiest and most valuable things you can do as a manager is to recognize an employee for a job well done. You should be looking for specific things you can recognize an employee for on a daily
Read more →No deep meaning here… just thought this was funny. It comes from one of our favorite websites with “demotivational” posters, video and other things. DEMOTIVATION Sometimes the best solution to morale problems is just to fire all of the unhappy
Read more →
