This is the time of year that leadership will often make decisions that may upset even the most engaged managers. Under no circumstance should you ever express your concerns in front of your direct reports. It is only acceptable to
Read more →Take a couple of minutes to listen as Nolan Knight explains a key component of coaching…. belief in your direct reports. This is a clip from a recent session on Coaching. http://www.divshare.com/flash/audio_embed?data=YTo2OntzOjU6ImFwaUlkIjtzOjE6IjQiO3M6NjoiZmlsZUlkIjtpOjEyODg2MjIzO3M6NDoiY29kZSI7czoxMjoiMTI4ODYyMjMtN2M0IjtzOjY6InVzZXJJZCI7aToxNzY5MjM0O3M6MTI6ImV4dGVybmFsQ2FsbCI7aToxO3M6NDoidGltZSI7aToxMjg3NDQ5Nzk1O30=&autoplay=defaultCoaching – Belief
Read more →The future of banking is mobile banking! Mobile banking is the ability to perform the majority of banking transactions over a mobile phone. The primary benefits of mobile banking are: Convenience Transactions are completely portable and do not require an in-person
Read more →It seems like one of the most difficult things we do at SCMG is convince managers of the importance of meeting with their direct reports on a daily basis. So we’re going to rename the daily meeting to the “Daily
Read more →If you think Bank of America is your competition then maybe you’re as bad as they are. We do tons of shops and with many of the big banks it’s usually the same. They’re horrible on the phones and they
Read more →Be professional on the telephone starting now!Do you wonder why your latest marketing campaign flopped? Why that new product didn’t take off? Why that new branch isn’t meeting expectations? News Flash! It’s the way you answer your phones. It’s the
Read more →There are certain actions that are within your control as leaders and managers of community banks that will allow you to substantially add to your net income in 2011. Over the next few days we will be sharing a few
Read more →In order to implement any significant change you must follow a phased in approach. During the innovation phase you will need to involve no more than 10 percent of your employees and customers. The team that you select (both employees and
Read more →I’m convinced I can predict the future. We conduct phone shops each month for many banks and I’m convinced more than ever that I can predict the score of a future shop for the majority of the managers at these
Read more →Ask your customers this question. What do you like most about your other banking relationships? It’s safe to make the assumption that your customers are doing business with other banks. Then listen. If you’re customer says you are the only
Read more →
