Creating an unpaid salesforce in your community bank. Community banks and bankers that fail to understand the value of Advocacy are leaving one of their main advantages on the table. One of the popular terms in the community banking world is “Relationship
Read more →90% of all leaders and managers seem to be hopelessly looking for that proverbial, silver bullet that will solve all problems while at the same time, magically produce record profits within the next three tmonths. After that, they’re off to the
Read more →Our last post was about relationships so we figured we’d stay on the same track for this post. The latest news we’ve read states that there are over 1.35 billion monthly active users on Facebook. And if you look up
Read more →Proactive people recognize possible issues or complaints, own the issue/complaint and solve the issue. Reactive people wait for the complaint, pass it along to the next employee as quickly as possible or just kick the can down the road and
Read more →Have you ever been de-friended on Facebook or even worse, blocked? I have and it’s actually kind of funny and sad at the same time. How about being given the silent treatment? Have you gotten into an email war where
Read more →One of the biggest obstacles to moving any organization forward is dealing with the old guard and the new guard. The operative word here is “guard”. The old and new guard are guarding their own way instead of the best way. You
Read more →I spent the morning at a bank we have been working with for the last 6 years. This bank’s current net interest margin is 4.45%. The primary reason for such top performance is that they focus on the relationship-based customer
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