Where do we stop? This is the time of year many people and organizations begin to think about the coming new year. It’s a time of resolutions, optimistic business plans, and revamped initiatives. There’s nothing wrong with New Year’s resolutions
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Getting more work done at work It seems like we’re hearing more and more these days about work-life balance as if there is some sort of a national crisis of people working too hard. In our opinion, that’s not the problem. The
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It’s not about me, it’s you There’s no doubt we’re living in the age of ME. Whether it’s the constant barrage of selfies on social media, texting while driving, or idiots on reality TV making fools of themselves for 15-minutes of fame.
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You have four options We have worked with and coached leaders at all levels in community banks and other organizations for over 25 years and have come across the leader without followers more times than we care to count. This
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Your meetings will define you We’re big proponents of effective meetings, whether they’re one-on-one or as a team. Meetings done properly help to provide clear communication, contribute to the decision-making process, inspire innovation, and bring the team together. Unfortunately, as we all
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The value of appointment setting Each week, we mystery phone shop community banks across the country. One common shop will include a simple customer inquiry about one of the bank’s products or services. In over 90% of these shops, the bank employee will fail
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That Big Smile Isn’t Cutting It Anymore Ask any community banker why their bank is the best in town and 99% will tell you it’s because of their service and their people or some variation. There are two major problems with that statement.
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A leader with no destination is just taking a lonely walk Leadership defined in its simplest form, is the ability to rally people to a better future. What is that better future? Therein lies the problem with far too many so-called leaders. Many
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Sticking with the Status Quo could be your Bank’s first step to failure Corporate culture has been a hot topic for many years. Some banks want a sales culture, we prefer an advocate or service culture. Some want a family
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Doing just enough to get by It’s 2017 and if you haven’t botched the year already, don’t fret, there’s still plenty of time to totally mess it up. By now, you’ve already read the litany of top 10’s telling us how
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