You have four options We have worked with and coached leaders at all levels in community banks and other organizations for over 25 years and have come across the leader without followers more times than we care to count. This
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Your meetings will define you We’re big proponents of effective meetings, whether they’re one-on-one or as a team. Meetings done properly help to provide clear communication, contribute to the decision-making process, inspire innovation, and bring the team together. Unfortunately, as we all
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The value of appointment setting Each week, we mystery phone shop community banks across the country. One common shop will include a simple customer inquiry about one of the bank’s products or services. In over 90% of these shops, the bank employee will fail
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That Big Smile Isn’t Cutting It Anymore Ask any community banker why their bank is the best in town and 99% will tell you it’s because of their service and their people or some variation. There are two major problems with that statement.
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Sticking with the Status Quo could be your Bank’s first step to failure Corporate culture has been a hot topic for many years. Some banks want a sales culture, we prefer an advocate or service culture. Some want a family
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Doing just enough to get by It’s 2017 and if you haven’t botched the year already, don’t fret, there’s still plenty of time to totally mess it up. By now, you’ve already read the litany of top 10’s telling us how
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Taking it to the next level This is the time of year many of us look back, reflect, and evaluate our performance individually and as an organization or team. We want to know what worked well, what we need to
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Selfies are saying something about your community bank People love taking selfies these days, capturing life in the moment. We’re not knocking it. In fact, it can be kind of fun creating great memories with friends. People hurry to join in
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Most community banks don’t know We’ve been conducting Telephone Mystery Shops for over 20 years. Of course, over the years our techniques and technology have evolved with the times, allowing us to provide community banks with a valuable service that
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Seriously, Just Stop! The employees see it. The customers see it. Why can’t the bank’s leadership and management see it? It’s similar to watching an LSU football game with Les Miles at the helm up until Saturday. Everyone in the stands saw it.
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