Whether it’s a community bank or a national bank, the results are usually the same. When we shop a bank branch for CD rates, loans, checking accounts, etc. we get roughly 95% just going through the motions and treating the
Read more →Take a few minutes to read this article we came across today titled, “Newsflash: Facebook isn’t real life“. It’s a great article on watching vs doing. As you read it, think about what you’re doing today. Are you proactively doing…
Read more →I read an article the other day about a police department in Maryland giving away a $1 bill to drivers who have all occupants wearing a seat belt. Not wearing a seat belt? They’ll give you informational literature and maybe
Read more →We hear comments all the time from bankers that “we love our customers” or “we care” or “we give great service”. But what do you really think of your customers? Your actions often tell the real story. We’ve written a
Read more →I saw a tweet @johnmaxwellco today that asked, “What’s one dream you would love to see come true?”. My first thought was… To win the lottery! My next thought was it might be difficult to win being that I don’t
Read more →Branch Managers and Officers… Take 40 seconds to listen to this audio clip of Nolan speaking to a group of branch managers about “showtime” on the busiest days of the month. If you’re a branch manager or a loan officer,
Read more →I’ve been getting lots of graduation cards over the past few weeks. It’s pretty exciting to those seniors, having the accomplishment of completing high school. Many will begin a career and the next stage of their life and many will
Read more →Mixed Messages come from the Mixed Up Nuts that eventually get cracked. Are you feeling squeezed? Having a hard time keeping up with who you told what? Is your motto, “do as I say, not as I do”? Be careful…
Read more →Conventional wisdom says you should dump all you don’t want to do onto your best people while the paycheck collectors keep on collecting. We’ve never been accused of being conventional and we know this is a sign of a manager
Read more →One of the biggest obstacles to moving any organization forward is dealing with the old guard and the new guard. The operative word here is “guard”. The old and new guard are guarding their own way instead of the best way. You
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