Wait until the end of the day or when no one is in your branch to listen to this recent shop of Bank of America. We were trying to get a mortgage loan rate. After spending over 3 minutes in
Read more →80% of sales people make contact and recommend a product to a potential customer just one time. 80% of potential customers don’t buy the product until the fifth contact. There’s a disconnect here. Want to increase sales? Start following up
Read more →We’re sure you never receive employee complaints and as an employee we’re sure you don’t complain. However, when complaints do arise, maybe we can all learn from the folks at despair.com. When addressing employee complaints they use the “It could
Read more →After being a Directv customer for roughly 8 years, I just switched from them to Dish Network for my TV viewing pleasure. When I signed up 8 years ago I was given the NFL Package at no cost for signing
Read more →One of the biggest requests for coaching or training we get is… “How do I motivate my employees”? You can view several of our past blogs for direction on this but we thought we’d pass this article along which gives
Read more →Like it or not, we live in an age where the entitlement mentality is rampant. Many people have a sense that they are “owed” something for just being. We won’t get political and discuss the entitlement culture in government but
Read more →Take 2 minutes to listen to one of our favorite authors, Jim Collins, explain what he means by “Good is the Enemy of Great” (audio link below). I think we just lost half our readers! They’re too busy to continue…
Read more →As a manager and a coach, these are words to live by… Read it, Understand it, Do it. As an employee you should take these words to heart and live by them if you want a rewarding career. Over the
Read more →True story… I was asked by a manager to add an employee to our score report tracking system. Reason… that employee is a new hire. Within 23 minutes I was asked by another manager in a different department at the
Read more →“Like attracts Like”… a favorite quote of ours by John Maxwell. Want people to smile? Smile at them. Do you seem to get all the crazy customers? Maybe you’re bringing out the crazy in them. Think about it… “Like attracts
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