What? A customer moves her banking and investment business because of a remarkable job on the phone? For those of you who don’t think the phones are a big deal, listen to this hero story of an employee driving in
Read more →One of the easiest and most valuable things you can do as a manager is to recognize an employee for a job well done. You should be looking for specific things you can recognize an employee for on a daily
Read more →No deep meaning here… just thought this was funny. It comes from one of our favorite websites with “demotivational” posters, video and other things. DEMOTIVATION Sometimes the best solution to morale problems is just to fire all of the unhappy
Read more →Read this article from the Detroit Free Press and see the tremendous opportunity for your bank. Are you getting your share of these accounts? Are you seeing significant growth (10% – 15% minimum) in your bank’s net number of checking
Read more →This post is to all of the leaders and senior executives… If you think your phones are handled well based on what you hear walking through the lobby, you better think again. Try having one of your friends call your
Read more →This is an article you really need to read, especially if you are or ever want to be a manager or leader. How to Deal With Problem Employees: Fire Them!
Read more →Take two minutes to read this article that references a recent American Express survey on customer service. We’ve been talking for years about the impact of remarkable service, word of mouth marketing and how the service at many companies is
Read more →Here are five of the most common mistakes we see managers make. These mistakes hurt team and organization performance, team unity and limit the positive impact of each employee and manager to the bottom line of the company. These mistakes
Read more →We ran across a great article yesterday titled “Are Your Friends at Work Holding You Back?”. Take a couple of minutes to read it. It’s all about your internal network. We talk quite a bit about networking and building advocates
Read more →I was told of a situation this week that recently occurred at a doctor’s office. What made the situation interesting is that I know all the people involved. Here’s what happened… A person needed to set up an appointment to
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