Bank of America has been losing 18% of its checking accounts annually according to CEO Moynihan. Other large banks are in the same position. If your bank is not growing the number of net checking accounts by 15% a year
Read more →This is the time of year that leadership will often make decisions that may upset even the most engaged managers. Under no circumstance should you ever express your concerns in front of your direct reports. It is only acceptable to
Read more →Take a couple of minutes to listen as Nolan Knight explains a key component of coaching…. belief in your direct reports. This is a clip from a recent session on Coaching. http://www.divshare.com/flash/audio_embed?data=YTo2OntzOjU6ImFwaUlkIjtzOjE6IjQiO3M6NjoiZmlsZUlkIjtpOjEyODg2MjIzO3M6NDoiY29kZSI7czoxMjoiMTI4ODYyMjMtN2M0IjtzOjY6InVzZXJJZCI7aToxNzY5MjM0O3M6MTI6ImV4dGVybmFsQ2FsbCI7aToxO3M6NDoidGltZSI7aToxMjg3NDQ5Nzk1O30=&autoplay=defaultCoaching – Belief
Read more →The future of banking is mobile banking! Mobile banking is the ability to perform the majority of banking transactions over a mobile phone. The primary benefits of mobile banking are: Convenience Transactions are completely portable and do not require an in-person
Read more →It seems like one of the most difficult things we do at SCMG is convince managers of the importance of meeting with their direct reports on a daily basis. So we’re going to rename the daily meeting to the “Daily
Read more →Welcome to WordPress.com. This is your first post. Edit or delete it and start blogging!
Read more →If you think Bank of America is your competition then maybe you’re as bad as they are. We do tons of shops and with many of the big banks it’s usually the same. They’re horrible on the phones and they
Read more →Listen to these two brief audio clips as Nolan explains what the scores on our phone shops mean as well as what to do when an employee can’t meet basic phone standards. This is too important to ignore. Phone Shop
Read more →Be professional on the telephone starting now!Do you wonder why your latest marketing campaign flopped? Why that new product didn’t take off? Why that new branch isn’t meeting expectations? News Flash! It’s the way you answer your phones. It’s the
Read more →There are certain actions that are within your control as leaders and managers of community banks that will allow you to substantially add to your net income in 2011. Over the next few days we will be sharing a few
Read more →
