Take a minute to listen the audio of Nolan Knight as he answers the question… How can I figure out what motivates an employee. The member section of our website has a library of audio files with answers to many
Read more →I heard a great story this morning from one of my favorite bankers. It goes like this… There is a man running for the U.S. Senate named Joe Miller that had only 8% name recognition in his state just a
Read more →In order to implement any significant change you must follow a phased in approach. During the innovation phase you will need to involve no more than 10 percent of your employees and customers. The team that you select (both employees and
Read more →I’m convinced I can predict the future. We conduct phone shops each month for many banks and I’m convinced more than ever that I can predict the score of a future shop for the majority of the managers at these
Read more →An interesting article we came across… What the Little Engine that Could and Nuclear Physics Have to Do With Ignition Strategies http://www.pymnts.com/what-the-little-engine-that-could-and-nuclear-physics-have-to-do-with-ignition-strategies/?nl=
Read more →Ask your customers this question. What do you like most about your other banking relationships? It’s safe to make the assumption that your customers are doing business with other banks. Then listen. If you’re customer says you are the only
Read more →It seems as though a new article is coming out almost every day about the return to relationship banking. Many in the banking world are beginning to realize the one insurance policy that can protect them from continued regulation like
Read more →My wife and I went to Sonic the other night with a friend. This friend also happens to own two Sonic franchises. When the young lady brought our order out my friend asked how she was doing. She let out
Read more →“How did you hear about us?” That’s it. That’s the question. Every employee that opens accounts at your bank should be asking this question of all new customers. If an existing customer is opening a new account, the employee should
Read more →Over the past 30 days we have been directly or indirectly involved in the development of several bank strategic plans. The first thing you notice is how many of last year’s objectives were not met. The next thing you notice
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