To all Presidents and Retail leaders,We are now into the fourth month of our intense focus on Deposit Acquisition (DAQ). At least 80% of leadership is currently supporting the DAQ process. Unfortunately only 40% of branch employees and 33% lenders
Read more →> Still refuse to use a cell phone? This “email” stuff is a fad, I’m sticking with the fax machine! Still playing 8-track tapes instead of mp3’s? Wi-Fi and High-Def… what’s that? If my customers want it they’ll ask for
Read more →Inner branding By Bernstel, Janet BighamPublication: ABA Bank MarketingDate: Tuesday, April 1 2003 While trying to institute any new initiative in your bank, you’re bound to run into the profit pirates. These are the “We’ve tried that before and it
Read more →I spent the morning at a bank we have been working with for the last 6 years. This bank’s current net interest margin is 4.45%. The primary reason for such top performance is that they focus on the relationship-based customer
Read more →I’ve done a few phone shops over the past couple of weeks and every time I do this I become more convinced that over 80% of employees view the phone as a distraction instead of an opportunity. Many times the
Read more →I just got off the phone with a senior banking executive who asked me how he can prevent procrastination in his division. My reply was that procrastination is a sign you have a misplaced task. We believe if you do
Read more →Do you ever feel like you’re working in a construction zone? Many organizations have so many road blocks and speed bumps within their doors that the flow of productivity can come to a screeching halt or at best move at
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