Community bank leaders paralyzed by fear You’ve probably heard the phrase, “Analysis Paralysis”, which is basically the act of analyzing every single “what if” scenario before making a decision. The end result is corporate paralysis where nothing ever gets implemented. However, there is
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One customer’s point of view Many years ago when I opened my first solo checking account I headed straight to my small town Community Bank with a reputation for great customer service. That bank lived up to its phenomenal reputation.
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The rise of the machines in community banking Robotics have been commonplace in manufacturing for quite some time. Automation and technology have driven much change in banking over the past decades. Now we see that actual robots or “humanoids” have entered
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Generation stereotypes and your community bank There have been so many articles and blogs written recently on how to win the millennial banking business or how to change your bank to fit the desires and needs of the millennials. Just google “millennials
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A bird’s eye view of your customer reality Every single day for the past month a little bird has been pecking at the front door of my house. He’s actually pecking on a shiny metal plate attached to the door. It’s
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Starting April 21st, Your Organic Traffic Could be in Jeopardy While there are very few people who click beyond page 1 of search engine results to find what they’re looking for, the vast majority of searchers will rarely make it
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Many employees are misquoting, misstating, and misinforming For 20 plus years, we’ve conducted thousands of telephone mystery shops with hundreds of hours of recorded calls. What we’ve found is that well over 75% of bank employees are out of compliance when
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Increased loan demand is creating a need for more deposits in community banks In the past several months, we’ve come across a large number of community banks that are in need of deposits to keep up with the increased loan
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Setting the stage for a successful call program in your Community Bank We’ve successfully implemented call programs in community banks for over 20 years. When done right, you can increase your core deposits, build on current relationships and create a
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How do I motivate my team? With thousands of books, seminars, workshops, and training about motivation, one would think that motivating your team would no longer be an issue. Being that the question keeps coming up, could it be that managers
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