Why are 80% of community bank accounts not making money? New regulation is consuming valuable time and money from community banks, putting many in survival mode. While it’s critically important to spend the time and assets on regulation, many community
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Leadership excuses are killing your “Relationship Based Culture” Should a leader be feared or loved? Are leaders made or born? Wherever you stand on these questions, none of it matters when it comes to making excuses. The leader that lives by the
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Management excuses that are destroying your “Relationship Based Culture” In our last post we discussed the Top 5 Excuses Made by Employees. Today we’re looking at the community bank manager. The manager’s job is to implement the vision and culture of the
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Excuses will doom your “Relationship Based Culture” Community Bankers… the little guy, the ones who offer the best service, the caring people, the local bankers making local decisions, and the list goes on. Seems like we have it all covered, but
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90% of customers not being served well by community banks… Most community banks don’t manage telephones and it shows. Over 90% of all community banks are the same or worse than big banks when it comes to customer service. At the same
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We’ve read articles recently that incentive plans don’t work. We’ve seen banks end their failed attempts to implement incentive plans, and we’ve dealt with banks that believe employees get a salary for their job so why should they get incentives.
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Trying to think of that perfect Christmas gift for your best business customers? Have you already sent a nicely decorated basket of assorted cheeses, meats and crackers or maybe an awesome can of flavored popcorn? The thought may be in
Read more →It’s always interesting to see if a community bank’s brand matches it’s customer experience. It’s very easy to post a statement on a website with grand claims as to who you are as an organization. In fact, 95% of community bankers will
Read more →90% of all leaders and managers seem to be hopelessly looking for that proverbial, silver bullet that will solve all problems while at the same time, magically produce record profits within the next three tmonths. After that, they’re off to the
Read more →Quite often managers are placed in their role because of experience and performance in a previous role. They are often the resident expert in their department. Sadly though, as a result of being the expert, a large number of managers
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