It never ceases to amaze us how managers and leaders will change systems, processes, goals or expectations in order to get a different and more positive result from the same employee in the same job. Until an employee is held accountable to a specific set of expectations you’ll never move forward. Is the employee (or yourself) not reaching expectations due to lack of training, product/systems knowledge, management or personal issues? Is it a talent issue? Address these areas and you’ll take your organization to the proverbial “next level”.
Thoroughly agree with this! Excellent points made!