Looking forward to a great 2016
It’s been a great year at SCMG and we’d like to say thank you to everyone that has commented, shared and followed our blog. This week we are sharing our top 5 blog posts of the year. These five posts happen to be some of our favorites as well. We’re looking forward to 2016 and we know that the best community banks are positioned to make the coming new year one of their most profitable.
#1 – Top 10 Cross-Sell Excuses In A Community Bank
Whether your community bank currently has a cross-selling and incentive plan or you’re beginning the process, one thing will remain constant… Excuses! Oddly enough, you’ll even hear excuses from “sales” departments like commercial lending, mortgage lending and Investment Services. Our experience shows that at the beginning stages of a cross-selling and incentive plan, about 30% of your employees will get on board and will be excited about the process. About 30% will work behind the scenes to tear down what you’re trying to build. The rest will wait it out to see who wins. Read the Full Article
#2 – Top 5 Excuses Made By Community Bank Employees
Excuses will doom your “Relationship Based Culture”. Community Bankers… the little guy, the ones who offer the best service, the caring people, the local bankers making local decisions, and the list goes on. Seems like we have it all covered, but walk into a bank and hold someone accountable to these same statements and watch the excuses fly. We’ve heard pretty much every excuse for non-performance over the past 20 years, but we do have some favorites as we go into any community bank to start an incentive plan, conduct phone shops, or implement a complete advocate-based relationship culture. Read the Full Article
#3 – Top 5 Excuses Made By Community Bank Managers
Management excuses that are destroying your “Relationship Based Culture”. The manager’s job is to implement the vision and culture of the organization as defined by leadership. Far too often we’ve seen the vision or the relationship based culture get destroyed by weak or disengaged management. When helping leadership implement their bank’s vision and culture, this disengagement can be clearly seen through management excuses. There are many excuses one could add to the list, but these are our top five. Read the Full Article
#4 – You Can’t Fix Lazy, Crazy, and Stupid
Lazy, crazy, and stupid exists in all banks. That’s an undeniable fact. Everyone knows it, but few are willing to point it out, because in reality, many of these types of employees are managers, senior executives, and some have even found their way onto the board of directors. Unfortunately for community banks, it’s not that easy to hide them when you have just a few hundred employees or less. Read the Full Article
#5 – The Cutting Edge Of Community Banking
Basing your strategic plan on the feelings of a 25 year old? We read articles every week about the demise of the bank branch network and the future of technology in the banking world. While much of this is based on real numbers and projections, the reality is not as clear as some would have you believe. Read the Full Article
